NASH FURNISHINGS | DELIVERY POLICY

DINING
DECOR
TEXTILES
- Coming soon
OUTDOOR
LIVING
ABOUT US
CONTACT
DELIVERY POLICY
TRADE PROGRAM

DINING
DECOR
TEXTILES
- Coming soon
OUTDOOR
LIVING
ABOUT US
CONTACT
DELIVERY POLICY
TRADE PROGRAM

DELIVERY POLICY

For New York State (outside Manhattan), New Jersey State and Florida State area
- FREE white gloves delivery for the orders of 6 chairs and more- $200 flat fee for white gloves delivery for the orders of 5 chairs or less
For Manhattan, New York- $100 white gloves delivery for the orders of 6 chairs and more- $300 flat fee for white gloves delivery for the orders of 5 chairs or less
Please contact us to calculate delivery to other locations
Chairs are delivered in boxes of 2 pieces. When ordering an odd quantity, one chair will be delivered without a box. There are two delivery options:
● White-Glove TransportationThe majority of furniture and certain non-furniture items that are eligible for white glove delivery are delivered inside your house, where our personnel will unpack, examine, and assemble each item before arranging it in the space of your choosing. Please be aware that there may be further limitations and that we are not able to unpack, assemble, or install wall-mounted or lighting goods. We will remove all packaging materials for your convenience. Before our delivery specialists depart from your home, we kindly ask that you inspect your item or items.
● Curbside DeliveryYour item(s) will be delivered to the curb at the end of your driveway with curbside delivery service. The setup, assembly, and removal of packaging materials are not included in this service. Please be aware that we won't be able to finish the delivery if you live down a driveway or road that the delivery truck cannot reach without damaging it.

At the time of delivery, buyers are responsible for the following delivery conditions:The driver will require the customer to sign a physical inspection report and/or delivery receipt. It is critical that the customer note (in their own words) on the driver’s paperwork any damage to the box before they inspect the product and accept the shipment.
If the box shows ANY SIGNS of carrier mishandling: hole(s), crushed corners, dents, worn tops, bottoms or edges, scraping, dirt, etc., the customer must note the exact description of each carton on the physical inspection report and/or delivery receipt.

Once customer notes the condition of the box(s), they should inspect the product.If upon further inspection the customer notices major or unacceptable levels of damage to the product, they can then sign the delivery receipt and/or physical inspection report "REFUSED DAMAGE", and give a detailed description of the damage witnessed.

The customer must then call Nash Furnishings, Inc. customer service (848-200-7207) within 24 hours to make us aware of the situation.If a suitable replacement is not available, a refund (including shipping) will be issued in the form of the original payment method or a company check.In the rare cases of damage, claims must be reported at the point of the delivery, otherwise, customers are responsible for freight exchange charges.Be sure to check boxes for hardware before discarding.Deliveries to the second floor and higher (walk-up, not elevated) may incur additional charges.

RETURNS
Nash Furnishings takes every step possible to ensure your orders arrive in the best condition possible. All shipments should be inspected upon delivery, and any claim should be made within 24 hours of receipt of merchandise. Items that are not damaged are subject to original shipping cost to ship to customer and cost of return to our warehouse.
In case of returning 4 or more chairs subject to free delivery to the customer the client shall pay a flat fee of $150 to compensate the shipping cost.
Notification of return must be made no later than 24 hours after receipt of merchandise and must be approved before processing.
Items must be in its original packaging for a return. Orders Must Be Approved by a Manager in order to return it without the original packaging.All returned products must be undamaged and in original condition (not used and not installed, with all original packaging material included). Once an item has been assembled it is no longer returnable. Repack products for return in the original box with original packaging material. These orders will have a minimum of a 25% restocking and shipping fees applied to them, original shipping cost to customer and cost of return. Return approval for these types of orders will depend on case by case basis and what type of product it may be. If a customer requests to return the order within 24 hours from when they received it and it is still in the original packaging, there will be a minimum of a 25% restocking fee, this depends on the brand of the product in addition to original shipping cost to customer, cost of return and assembly fees.Should the customer request to return the merchandise after it was delivered, return reasons: no longer needed, no longer wanted, changed mind or accidental order, the customer will be responsible for the return shipping fees as well as the original shipping fees we, the seller, paid to have the order delivered originally.Product photos offer an approximation of the product color, items may have a slight variation. This may be due to your screen settings, lighting conditions, etc. Should the customer like to return the product due to color variation, they are responsible for the afore mentioned fees and return shipment. Merchandise must be in original delivered condition, never assembled. A storage fee of $250 per week will be payable. Storage fees will be invoiced to you on a weekly basis until delivery has been completed and are payable prior to final delivery. If there is no one available to accept delivery on the pre-arranged delivery date, you will be charged for transport and re-delivery costs.Special Orders are not refundable and cannot be returned.Shipping and assembly charges are not refundable. Buyer responsible for repackaging and return transportation. Returned items must be shipped back to Nash Furnishings. in its original packaging, with no signs of use, wear or damage. Upon receipt, Nash Furnishings will inspect the package for any damage and reserves the right to partially or wholly accept or deny the return.